Effective Date: 03/02/25

At Pharma Clinic, safeguarding your privacy and ensuring the security of your personal information is our utmost priority. This Privacy and Security Policy outlines our practices regarding the collection, use, and protection of your personal data.

  1. Introduction

    Pharma Clinic is dedicated to protecting your privacy during your consultations and interactions with us, both online and in-person. This policy clarifies:

    • What information we collect
    • How we use and share that information
    • The steps we take to protect your data
    • Your rights concerning your personal information

    By using the services offered by Pharma Clinic, you agree to the terms set forth in this policy.

  2. Information We Collect

    To effectively deliver healthcare consultations and services, we collect the following types of information:

    • Personal Information: Including your name, contact details, date of birth, and address provided during appointment bookings or consultations.
    • Health Information: Detailed information concerning your medical history, symptoms, diagnoses, consultation notes, and any other relevant health information necessary to provide accurate healthcare services.
    • Payment Information: If applicable, payment details are securely collected and encrypted for processing.
    • Usage Data: Data on your interaction with our booking systems and website, such as pages visited, appointment bookings, and IP addresses, to improve our service delivery.

  3. How We Use Your Information

    We utilise your information responsibly and transparently for:

    • Providing Healthcare Services: Health information is used by qualified healthcare professionals to conduct consultations, diagnose health conditions, and recommend appropriate treatment or advice.
    • Appointment Management: Personal and contact details facilitate scheduling, reminders, and follow-ups for consultations.
    • Improving Services: Analysing usage data to enhance service quality and patient experience.
    • Communication: Informing you about appointment confirmations, service updates, or healthcare advice pertinent to your treatment.
    • Legal Compliance: Retaining essential data to adhere to healthcare laws and regulatory obligations.

  4. How We Share Your Information

    Pharma Clinic maintains strict confidentiality and only shares your data under specific conditions:

    • Healthcare Professionals: Your health details may be shared with registered professionals directly involved in your consultation or treatment.
    • Secure Payment Processors: Payment information is processed via trusted, secure third-party gateways, ensuring encrypted transactions.
    • Regulatory Compliance: Data may be disclosed to authorities when legally required, including reporting healthcare-related incidents or responding to law enforcement requests.

  5. Data Protection Measures

    We implement robust security practices to protect your information:

    • Data Encryption: All sensitive information, especially health and payment data, is encrypted using industry-standard encryption technology.
    • Controlled Access: Access to your data is restricted strictly to authorised personnel, maintaining strict confidentiality protocols.
    • Regular Security Reviews: Periodic audits and updates to our security procedures help prevent and manage potential risks or breaches.

  6. Your Rights

    Pharma Clinic ensures your control over your personal information with rights to:

    • Access: Request access to and copies of your personal data held by us.
    • Correction: Correct or update any inaccurate or incomplete personal information.
    • Deletion: Request deletion of your personal data when no longer necessary for healthcare provision or legal purposes.
    • Withdrawal of Consent: Withdraw consent to data processing where consent is the legal basis for processing your data.

  7. Cookies and Tracking

    We utilise cookies and similar technologies to enhance your browsing and booking experience. Refer to our Cookies Policy for detailed information.

  8. Data Retention

    We retain your personal and medical data in compliance with applicable healthcare regulations and guidelines, storing information only for as long as necessary to fulfil its intended purpose.

  9. Third-Party Websites

    Pharma Clinic is not responsible for third-party websites linked through our services. We advise reviewing the privacy policies of external websites separately.

  10. Identity Verification

    To protect your security, we may perform identity verification using trusted third-party services. This verification may involve a “soft” credit check that does not affect your credit score. Your data is processed strictly in compliance with data protection legislation.

  11. Policy Updates

    This policy may be updated periodically. Updated versions will be posted on our website clearly stating the effective date. Regular reviews of this policy are recommended.

  12. Contact Information

    For any inquiries regarding your personal data or this policy, please contact us:

Your confidence in Pharma Clinic is greatly valued, and we are dedicated to maintaining the privacy and security of your personal and health information.